About Us

Authorised Dealer

Digital Biometrics Sdn Bhd (KL) is the authorised dealer for Samsung Smart Doorlock Division (Malaysia).

Product Warranty

2 years Samsung Smartlock Malaysia Warranty based in JB and KL. Warranty card is coded with unique Serial Number.

Latest Version

We supply only the latest version of all models so that you always get the best quality with real value.

After-Sale Service

Service is limited to products bought from authorised reseller. Serial Number verification is required before service.

FAQ

Not all of existing lockset can be replaced. It depends on many factors such door material, thickness, existing lock profile’s width, height and pre-drilled holes at the door existing lockset. Whatsapp us picture of your existing lockset and we will check the compatibility issues.

Any models bought from us can be returned and fully refunded if it could not fit on the installation day.

Online grey importers may sell similar looking models but with different model codes. These models and versions are not supported by us because the specifications are designed for use in other countries which does not meet our door specifications.

No, grey importers warranty is not valid here. Our official warranty comes with a unique traceable serial number (SN).

Solid wood, laminated and fire-rated doors. Glass, plywood, metal and security doors are not compatible.

No. These locks operate only on batteries, so you do not need any external wiring.

All of these locks use normal battery type i.e Energizer or Panasonic ‘AA’ size. Replacing the batteries only take a few seconds.

They normally lasts for 1 year (12 months) if use on average of 10 times per day.

Definitely. It will give alarm (melody) sound of about 7 days during unlocking process.

If its totally flat, you can still enter by ‘jump start’ the system from outside using a 9V (square) battery. Then enter your password to go in and immediately change the battery.

Alternatively you can also enter using the provided normal keys. Each unit (mortise series) comes with 5 sets of backup keys.

No. These info will still be retained by the internal system

Yes. It can be easily deleted using your master PIN-code.

Yes. A reset restores original factory settings. Refer your manual on how to reset.

RF chip (RFID) Milfare Type A, 13.56Mhz. Certain type of staff, office or condo access card can be programmed.

1. Please be advised not to buy from several online sellers (unauthorized dealers) that may offer cheaper product price but will actually be much higher upon arrival at KLIA custom due to the high tax imposed for this product category.

2. These grey online sellers may offer their own warranty version which is not supported by official Samsung Smartlock Malaysia. Thus any malfunction will not be attended. Product refund is also not applicable in case it cannot fit in your existing door.

3. Certain online sellers may appoint local installers but they are not trained or authorized by official Samsung Smartlock division. Thus any claims due to poor workmanship will not be supported.

Yes. All units come with built-in alarm in case someone tried to break open or make a forced entry.

Samsung Smartlock Service Center: 03 6419 3440 . Mon-Fri: 9am-6pm. | For support, please get ready with the Serial Number(SN) of your product. Service will be rendered after verification of the SN.

Contacts

For any inquiries

Sales Line 1 | 012-2099774

Sales Line 2 | 0133639737

Projects | After-Sales Service
03-64193440

Official quotation | invoice email to:
[email protected]

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